Course 12 · Automate the right work
AI workflow automation
Map work end to end, remove unnecessary steps and automate with human review where judgement still matters.
Your outcomes
What you will be able to do.
- Map tasks, handoffs and exceptions.
- Choose rules, automation or AI appropriately.
- Design controls and measurable service levels.
Course structure
Every lesson has a purpose.
- Workflow discovery
- Waste and bottlenecks
- Automation decision tree
- AI steps
- Human checkpoints
- Exception handling
- Metrics
- Pilot plan