Course 09 · Design useful assistants
Custom AI assistants
Design an assistant around a real job, trusted knowledge, clear boundaries, human escalation and measurable quality.
Your outcomes
What you will be able to do.
- Define an assistant's job and guardrails.
- Plan knowledge grounding and tool access.
- Build an evaluation set before launch.
Course structure
Every lesson has a purpose.
- Jobs to be done
- Conversation and workflow design
- Knowledge grounding
- Actions and integrations
- Safety boundaries
- Evaluation design
- Human handover
- Launch checklist